CRS Technology
Certified Systems Engineers &
Support Staff
There is no other Southwest Florida Technical Service
company that can guarantee the level of service and
support that CRS Technology provides:
Critical / Emergency Situations
on-site within 2 hours Non-Critical Service
1 to 2 day response time Telephone Support
0 to 60-minute response time After Hours Emergency Service for Existing Clients
- 24 Hour Emergency Response
CRS Systems Engineers hold one or more advanced technical
certifications. We have sixteen full-time Systems Engineers to
meet your needs. CRS also holds an A+ Certification rating with
the Computer Technology Industry Association.
• Personal and Professional Service
• Prompt attention to your service needs.
• Operations staff always available during
normal business hours.
• Systems Engineers equipped with radio
phones and alpha pagers.
• Thorough documentation of your account is
always available to us.
• A "Lead" and "Backup" Engineer are assigned
to each client account.
• Your questions or requests will be handled
quickly, according to business need.
Problem solving is our specialty. Our first line of defense
is the CRS team. With our combined field experience and ongoing
training, we are able to resolve most issues immediately by
contacting CRS team members.
When a problem cannot be resolved by consulting team members,
our process is as follows:
• Explore our Searchable Knowledge Base
• Check manufacturers web sites for patches
or workarounds.
• Contact technical support through our distributors,
where we enjoy priority, prepaid support.
• Finally, contact manufacturers directly.
